How can we help?

Nothing dramatic. We write again after a week, then two, then three. After about a month we quietly ask your trusted contacts if you're okay. Only if they say no, or nobody answers after another two weeks, do your “just in case” things go out. Any reply from you at any point stops the whole thing.

Yes. You pick the sender name, the subject line and the wording, and we never put our name in it. Some people make it look like a storage notice; some make it look like a newsletter. Change it any time in Check-ins.

Pause check-ins before you go, for as long as you like. While paused, nothing is sent and nothing is delivered, no matter how long you're away.

One question, “Is D okay?”, with a yes and a no. Never what you've kept, who it's for, or anything else about your box.

A box opens only where its person can show it's them: the first time on each phone or computer, we email them a code. A forwarded link opens nothing.

PADDLE.NET* LVG. Our payment partner is the merchant of record, so neither our name nor what we do appears anywhere on the statement or the receipt.

No. Everything you make on Lovingli is digital and arrives by email, with a private link. A keepsake can be downloaded as a PDF to print at home, but we never print, post or ship anything.

A digital box you buy once, for $19, as a gift: anything you make here, for anyone you choose, arriving now or on a day you pick, once. It's never “just in case”, and we never ask it a check-in question. It has 5 GB of room. Make it first; the $19 is asked when you seal it, and it counts in full toward Lifetime: everything, for $30 more, with no time limit.

Paddle, our payment partner, handles refunds under its own policy, within 14 days of paying: reply to your receipt email to ask, or write to us and we'll help.

It becomes what your other payments give, usually Free. Nothing you wrote is deleted: sealed letters stay and are still delivered, and what has arrived stays arrived. On Free, recordings, photos and keepsakes aren't sent any more; they stay 30 days so you can take a copy with “Export my box”, then they go. A chargeback from your bank works the same way.

It waits for 30 days after you last saved it. If you've paid for a Gift box or Lifetime by then, it stays; if not, it goes. Letters always stay.

Always. Settings has “Export my box”, which gives you a folder of your letters, videos and photos in ordinary formats. If you close your account, you choose whether to deliver everything now, take a copy and let go, or let it all go.